Customer Help Center logo
Customer Help Center logo

All articles

Commonly Asked Questions

33 articles

Frequently Asked questions like "Is invisaWear waterproof?"

Articles

What smartphones are compatible with invisaWear?

Smartphones running Android™ version 9.0+ iPhone® models running iOS 11.0+

Is the charm waterproof or water resistant?

All invisaWear charms are sweat and weather-resistant, so it should be fine if you get caught in the rain or if you're sweating from working out, but we don't recommend wearing it in the shower or submerging it in the water.

Do I need to charge the battery?

No! We did not want to burden you with yet another accessory you have to remember to charge. Our product is designed to have a long-lasting battery life so you never have to worry about charging it. We guarantee one year but it can be up to two years

Do I need to have my cellphone with me?

Yes. The invisaWear component uses a Bluetooth connection with a paired smartphone that can be up-to 30 feet away.

How does the alert get sent?

There are 3 different modes you can choose from when setting up your device:1. If you choose to only notify your emergency contacts (not 9-1-1) then your emergency contacts will receive a text message with your up-to-date location letting them know t

How do I delete an emergency contact?

To remove an emergency contact, please go to the App Menu -> Settings -> Emergency Contacts, and then swipe left on the contact you wish to remove. Next, press the red button that says “Delete”.

Does invisaWear work internationally?

The invisaWear device does work internationally. If you are outside of the United States, the invisaWear would be able to send text message alerts to your emergency contacts informing them that you are in an emergency situation.Please note that your

Can I test the emergency alert system?

Absolutely!  We encourage users to test the system once a month to make sure the setup was properly completed and that they know exactly what to expect during an emergency. Using the “Test Alert” feature in our companion app allows you and your emerg

How do I select who gets notified in an emergency?

After purchasing an invisaWear, you simply install the free invisaWear Companion app onto your smartphone.  The companion app allows you to select a group of up to 5 contacts who you would like to be notified during an emergency. To verify personal e

What happens if I accidentally press the button?

For all you clumsies out there, no need to worry. invisaWear is designed just for you! A rapid double-press is required in order to initiate an alert. Additionally, the button actuation point is designed so that a substantial amount of pressure is re

What is the difference between the 9-1-1 feature (silent SOS) and the 24/7 professional monitoring?

If you have the Silent SOS 9-1-1 feature enabled, we will immediately notify an ADT agent in an emergency. An ADT agent will text you updates along the way.If you have the 24/7 professional monitoring feature enabled, you can rest assured that a trai

Will I be able to contact 9-1-1 even if I haven't activated the subscription?

No. You need a subscription for the invisaWear to send out an alert to both 9-1-1 and emergency contacts.

How much is the monthly fee for 24/7 professional monitoring by ADT?

The subscription is typically $19.99/month but we are running an $11.99/month special!. Select explore plan and safety devices and then select have your own device, add to cart, select new customer.  After completing the purchase you will receive an

What is activity tracking?

1. Before you start an activity, set a timer for up to four hours.2. Invite ADT (or your emergency contacts, or both) to track you via GPS.3. When you’re done, just stop the timer.If you designated that you would like to notify ADT and the timer expi

What is the safety network of ADT agents that I get access to with 24/7 professional monitoring by ADT?

Have security by your side – virtually – for those times when things don’t feel right and you want to put someone on alert in case something goes wrong. Think of Live ADT Monitoring Agent as a virtual companion who’ll stay connected with you via phon

How do I update my payment method on my account?

You can easily edit your payment method by visiting the “Manage Subscriptions” page. This page allows you to edit your billing information, update shipping information, and manage your subscription.

Can I gift a subscription?

Yes!  You can purchase a subscription for friends, family, or anyone you'd like.  A subscription is required to use the product. You will receive an email with a unique activation code, please forward it to the gift recipient.

Is there a version for men?

Yes, there is a silver and black keychain that works for both men and women as well as our heavy-duty athletic bands. Please select the silver or black keychain or the heavy-duty athletic band at checkout for the unisex option.

What material is the invisaWear charm made of?

The invisaWear charm is made out of brass. The gold charms are plated in 14k gold and the silver invisaWears are plated in Rhodium. The backside of the invisaWear charm is plastic so that it can be easily pressed.

Does invisaWear always use my location?

Yes, but only to ensure the fastest possible response time during an emergency.

What numbers will invisaWear call me from in an emergency?

When you receive your device you will need to save two phone numbers as contacts in your cell phone. Save the following numbers in your phone as(888)-795-3437 and (561)-621-3533"INVISAWEAR + ADT EMERGENCY".*PLEASE DO NOT CALL THESE NUMBERS, THESE ARE

Is this device appropriate for someone with significant medical conditions, cognitive decline, brain injuries or memory problems?

invisaWear works with a compatible smartphone. The app is compatible with most Android devices running Android version 9.0+ and iPhones running iOS 11.0+. Tracphone and Jitterbug phones may not always with our app. After the app is downloaded to the

Does the invisaWear device work outside of the U.S.?

If you have any additional questions then please contact us and we'd be happy to assist you.

When is the next sale?

We often do have promotions and new product launches so please make sure to sign up for our newsletter to be the first to know. 😁https://www.invisawear.com/pages/newsletter

How do I order with TELUS?

In Canada, we partnered with TELUS Security so our products are referred to as TELUS SmartWear Security.  Feel free to check out our collection here for pricing and different styles that protect you and your loved ones.  💕Link for purchasing a Smart

Do I need to have TELUS as my smartphone provider?

In Canada, we partnered with TELUS Security so our products are referred to as TELUS SmartWear Security. It is not required to have Telus as your cell phone service provider.Feel free to check out our collection here for pricing and different styles

What countries do you ship to? (International Delivery/Shipping)

invisaWear ships to several countries worldwide! To see if your address is eligible for international shipping, please visit our website for all our products (https://www.invisawear.com/collections/all)! Once you are on the checkout screen you will b

Will I have to pay International Customs Fees / Duties ?

You will not be responsible for any customs fees or duties for your order to be delivered internationally (outside of the U.S). If your order happens to experience any delivery issues, please contact us or email customer  support: [email protected]

Can I purchase the Scrunchie or Athletic Band without the charm?

To purchase just the scrunchie or athletic band without the charm, please visit our matching accessories here - https://www.invisawear.com/collections/matching-accessoriesKeep in mind the keychains and necklaces come with a clasp that allows the char

I purchased from Invisawear.com and live in Canada. Is a subscription required?

In Canada, we partnered with TELUS Security so our products are referred to as TELUS SmartWear Security. A subscription is required to use the product. Since you already purchased an invisaWear, please purchase your Telus Subscription to receive you

How It Works - TOP TIPS

The invisaWear charm uses a Bluetooth connection with a paired compatible smartphone that can be up-to 30 feet away.  Depending on the phone, the range can be much farther. COMPATIBLE SMARTPHONES:. The app is compatible with most Android devices runn

Advanced Safety Features

Description of Invisawear's Advanced Safety Features

What software version is my phone using?

How to locate phone's software version.