Still need help? No problem, our customer service team is happy to assist you!

Home

Customer Help Center

<div data-block="true" data-editor="dt18j" data-offset-key="df90k-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="df90k-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="df90k-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">We often do have promotions and new product launches so please make sure to sign up for our newsletter to be the first to know. &#x1F601;</span></span></div></div><div data-block="true" data-editor="dt18j" data-offset-key="8o27-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="8o27-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="8o27-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="dt18j" data-offset-key="optp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="optp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><a href="https://www.invisawear.com/pages/newsletter" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: transparent;" target="_blank"><span data-offset-key="optp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">https://www.invisawear.com/pages/newsletter</span></span></a></div></div>

We often do have promotions and new product launches so please make sure to sign up for our newsletter to be the first to know. 😁https://www.invisawear.com/pages/newsletter

When is the next sale?

Frequently Asked Questions

What smartphones are compatible with invisaWear?

Is the charm waterproof or water resistant?

Do I need to charge the battery?

Do I need to have my cellphone with me?

How does the alert get sent?

How do I delete an emergency contact?

Does invisaWear work internationally?

Can I test the emergency alert system?

How do I select who gets notified in an emergency?

What happens if I accidentally press the button?

Will I be able to contact 9-1-1 even if I haven't activated the subscription?

How much is the monthly fee for 24/7 professional monitoring by ADT?

What is the Safety Timer?

What is the safety network of ADT agents that I get access to with 24/7 professional monitoring by ADT?

How do I update my payment method on my account?

Can I gift a subscription?

Is there a version for men?

What material is the invisaWear charm made of?

Does invisaWear always use my location?

What numbers will invisaWear call me from in an emergency?

Is this device appropriate for someone with significant medical conditions, cognitive decline, brain injuries or memory problems?

Does the invisaWear device work outside of the U.S.?

How do I order with TELUS?

Do I need to have TELUS as my smartphone provider?

What countries do you ship to? (International Delivery/Shipping)

Will I have to pay International Customs Fees / Duties ?

Can I purchase the Scrunchie or Athletic Band without the charm?

I purchased from Invisawear.com and live in Canada.  Is a subscription required?

How It Works - TOP TIPS

Advanced Safety Features

What software version is my phone using?

Invisawear's Reward Program

How to edit the email address in the app?

How do I exchange?

Exchanges

What is your return policy?

Can I drop off my return?

How do I return if I purchased from www.invisawear.com?

How do I return if I purchased through Amazon?

How do I return if I purchased through Local Steals and Deals?

How do I return if I purchased through American Steals and Deals?

How do I return if I purchased through RTMdeals?

How do I return if I purchased through TamFam Deals?

How do I return if I purchased through CBS Deals?

How do I return if I purchased through HSN?

How do I return?

Returns

How long will my order take to ship/arrive?

I placed my order, but I need to change the delivery address.

Shipping Policy

Shipping

1 Year Limited Warranty

Warranty

Help with an Order

How do I set up my invisaWear?

Instrucciones de Configuración

Setup Instructions

Bluetooth® says 'Not Connected'

Accidentally Removed From Bluetooth®

How far is the Bluetooth® range?

invisaWear won't pair to phone

Removing an invisaWear device

Radiation Compliance

Bluetooth®

How do I cancel my subscription?

Can I add an invisaWear subscription to my current ADT service?

How do I unlock the subscription features in the invisaWear app?

What features do I get with the subscription?

Do I need a subscription in order for my invisaWear device to work?

I already have a subscription and want to purchase another device.

Subscription

Do I need to charge or change the battery?

Battery

Samsung - How do I turn off Battery Optimization

Google Pixel - How do I turn off Battery Optimization?

Motorola - How do I turn off Battery Optimization?

LG - How do I turn off Battery Optimization?

Sony - How do I turn off Battery Optimization?

One Plus - How do I turn off Battery Optimization?

General - How do I turn off Battery Optimization?

Battery Optimization

How do I reconnect my device?

Button was held down for too long

How do I pair a replacement device?

Replacement Device

Does the device need cell service/ Wifi to send out an alert?

No Cell Service/Wifi

How do I edit Emergency Contacts?

How do I remove an Emergency Contact?

What do my Emergency Contacts need to do?

How should my emergency contacts react when receiving an emergency alert?

Why are my Emergency Contacts not receiving a text message while testing?

Emergency Contacts (Outside of U.S.)

Someone Added You As an Emergency Contact

Emergency Contact

How do I test my invisaWear?

How often should I test my invisaWear?

My test alert did not work. What do I do?

Testing invisaWear

How do I change my password?

What are the password requirements?

Forgot App Password

Password

Can I have more than one invisaWear device?

Can I set up the app on my phone and then give the device to someone else?

Multiple devices

Is this device appropriate for someone with significant medical conditions, cognitive decline, brain injuries, or memory problems?

When is the next sale?Updated 16 days ago