Frequently Asked Questions
Frequently Asked questions like "Is invisaWear waterproof?"
Does invisaWear work internationally?
invisaWear works internationally within the 79 countries that are listed below. If you are in one of the countries below that are outside of the United States, the invisaWear product would be able to send text message alerts to your emergency contact
How much is the monthly fee?
Our pieces start at $99 and the subscription starts at $14.99/month — includes 24/7 monitoring through ADT, GPS alerts, optional 9-1-1, live video calls, voice activation, and more ✨ Feel free to check out our entire collection here for pricing and d
I'm buying as a gift. How do they set it up?
What a thoughtful gift! The easiest way is to give them the device and have them set it up directly on their own phone. They'll just need to download the app and follow the setup instructions. If you don't want to handle the billing then you will nee
Is the charm waterproof or water resistant?
The Waterproof Band and Pouch are engineered for maximum durability. These products are IPX8 rated, ensuring they are fully waterproof and have been tested to withstand immersion in water up to 1 meter deep for up to 30 minutes.All other invisaWear
Do I need to charge the battery?
No! We didn't want to burden you with yet another accessory you have to remember to charge. Our product is designed with a long-lasting battery so you never have to worry about charging it. We guarantee one year of battery life, but it typically las
What happens if I accidentally press the button?
No need to worry, InvisaWear is designed just for you! A rapid double-press is required in order to initiate an alert. Additionally, the button actuation point is designed so that a substantial amount of pressure is required to press the button.In
What smartphones are compatible with invisaWear?
Smartphones running Android™ version 9.0+ iPhone® models running iOS 13.0+
Is there a version for men?
Yes, there are silver and black keychains that work for both men and women as well as our engravable necklaces. The silver leather necklace and the heavy duty athletic bands are also a great option. As we continue to introduce new products, please
What features do I get with the subscription?
● Live Video Call: Have an ADT agent virtually by your side via video. They’ll send help if needed and provide the video as evidence to authorities if requested. ● Voice Activation: Create a secret phrase that only you know. If you can't reach your p
Do I need to have my cellphone with me?
Yes. The invisaWear component uses a Bluetooth® connection with a paired smartphone that can be up-to 30 feet away.
How does the alert get sent?
At the time of setup there are 2 different modes you can choose from on how you want your emergency contacts notified. This can be found under MENU, SETTINGS & CHOOSE YOUR MODE. 1- ONLY ALERT MY EMERGENCY CONTACTS:If you choose to only notify your
Can I test the emergency alert system?
Absolutely! We encourage users to test the system once a month to make sure the setup was properly completed and that they know exactly what to expect during an emergency. Using the “Test Alert” feature in our Invisawear app allows you and your emer
How do I select who gets notified in an emergency?
After purchasing an invisaWear, you simply install the free InvisaWear app onto your smartphone. The Invisawear app allows you to select a group of up to 5 contacts who you would like to be notified during an emergency. To verify personal emergency
What is the Safety Timer?
1. Before you start an activity, set a timer for up to four hours.2. Invite ADT (or your emergency contacts, or both) to track you via GPS.3. When you’re done, just stop the timer.If you designated that you would like to notify ADT and the timer expi
What material is the invisaWear charm made of?
The invisaWear charm is made out of brass. The gold charms are plated in 14k gold and the silver invisaWears are plated in Rhodium. The backside of the invisaWear charm is plastic so that it can be easily pressed. On each product page listed under
Does invisaWear always use my location?
Yes, but only to ensure the fastest possible response time during an emergency. For privacy & security reasons we're only able to view the location when the device is double pressed during an emergency.
What numbers will invisaWear call me from in an emergency?
When you receive your device you will need to save two phone numbers as contacts in your cell phone. Save the following numbers in your phone as(888)-795-3437 and (561)-621-3533"INVISAWEAR + ADT EMERGENCY".*PLEASE DO NOT CALL THESE NUMBERS, THESE ARE
Is this device appropriate for someone with significant medical conditions, cognitive decline, brain injuries or memory problems?
invisaWear works with a compatible smartphone. The app is compatible with most Android devices running Android version 9.0+ and iPhones running iOS 13.0+. After the app is downloaded to the user's smartphone, they create an account profile with pers
I purchased from Invisawear.com and live in Canada. Is a subscription required?
In Canada, we partnered with TELUS Security so our products are referred to as TELUS SmartWear Security. A subscription is required to use the product. Since you already purchased an invisaWear, please purchase your Telus Subscription to receive you
How to edit the email address in the app?
Open up the invisaWear app. Then select the three horizontal lines in the upper left hand corner (MENU) and tap Settings > Account Management> Personal Information. From there you can update your email address. Please make sure to click DONE to sav
How It Works - TOP TIPS
The invisaWear charm uses a Bluetooth® connection with a paired compatible smartphone that can be up-to 30 feet away. Depending on the phone, the range can be much farther. COMPATIBLE SMARTPHONES:. The app is compatible with most Android devices run
When is the next sale?
We often do have promotions and new product launches so please make sure to sign up for our newsletter to be the first to know. 😁https://www.invisawear.com/pages/newsletter
Do I need to have TELUS as my smartphone provider?
In Canada, we partnered with TELUS Security so our products are referred to as TELUS SmartWear Security. It is not required to have Telus as your cell phone service provider.Feel free to check out our collection here for pricing and different styles
What countries do you ship to? (International Delivery/Shipping)
invisaWear ships to several countries worldwide! To see if your address is eligible for international shipping, please visit our website for all our products (https://www.invisawear.com/collections/all)! Once you are on the checkout screen you will b
Will I have to pay International Customs Fees / Duties ?
You will not be responsible for any customs fees or duties for your order to be delivered internationally (outside of the U.S). If your order happens to experience any delivery issues, please contact us or email customer support: [email protected]
Can I purchase the Scrunchie or Athletic Band without the charm?
To purchase just the scrunchie or athletic band without the charm, please visit our matching accessories here - https://www.invisawear.com/collections/matching-accessoriesKeep in mind the keychains and necklaces come with a clasp that allows the char
What software version is my phone using?
How to locate phone's software version.
How do I order with TELUS?
In Canada, we partnered with TELUS Security so our products are referred to as TELUS SmartWear Security. Feel free to check out our collection here for pricing and different styles that protect you and your loved ones. 💕Link for purchasing a Smart
Advanced Safety Features
Description of Invisawear's Advanced Safety Features