Customer Help Center logo
Customer Help Center logo

All articles

What happens if I accidentally press the button?Updated 2 months ago

For all you clumsies out there, no need to worry. invisaWear is designed just for you! A rapid double-press is required in order to initiate an alert. Additionally, the button actuation point is designed so that a substantial amount of pressure is required to press the button.

In the very rare case that you do accidentally activate an alert, that’s okay! Simply open your companion app within 15 seconds and enter your pin to cancel the alert. If you can’t cancel the alert in time, an ADT agent will call or text you to verify if you are in need of assistance. You still have the option to cancel by answering the call/text and verifying your secure PIN to the ADT agent.

Was this article helpful?
Yes
No