Bluetooth®

Subscription

Battery

Battery Optimization

Button was held down for too long

Replacement Device

No Cell Service/Wifi

Emergency Contact

Testing invisaWear

Password

Multiple devices

Can this be used as a Medical device?

Jewlery Information

Removing a Device

New Phone

Still need help? No problem, our customer service team is happy to assist you!

Home

Customer Help Center

Questions like "How to remove a contact" or "My device won't pair".

Troubleshooting

What smartphones are compatible with invisaWear?

Is the charm waterproof or water resistant?

Do I need to charge the battery?

Do I need to have my cellphone with me?

How does the alert get sent?

How do I delete an emergency contact?

Does invisaWear work internationally?

Can I test the emergency alert system?

How do I select who gets notified in an emergency?

What happens if I accidentally press the button?

What is the difference between the 9-1-1 feature (silent SOS) and the 24/7 professional monitoring?

Will I be able to contact 9-1-1 even if I haven't activated the subscription?

How much is the monthly fee for 24/7 professional monitoring by ADT?

What is the Safety Timer?

What is the safety network of ADT agents that I get access to with 24/7 professional monitoring by ADT?

How do I update my payment method on my account?

Can I gift a subscription?

Is there a version for men?

What material is the invisaWear charm made of?

Does invisaWear always use my location?

What numbers will invisaWear call me from in an emergency?

Is this device appropriate for someone with significant medical conditions, cognitive decline, brain injuries or memory problems?

Does the invisaWear device work outside of the U.S.?

When is the next sale?

How do I order with TELUS?

Do I need to have TELUS as my smartphone provider?

What countries do you ship to? (International Delivery/Shipping)

Will I have to pay International Customs Fees / Duties ?

Can I purchase the Scrunchie or Athletic Band without the charm?

I purchased from Invisawear.com and live in Canada.  Is a subscription required?

How It Works - TOP TIPS

Advanced Safety Features

What software version is my phone using?

Invisawear's Reward Program

How to edit the email address in the app?

Frequently Asked Questions

How do I exchange?

Exchanges

What is your return policy?

Can I drop off my return?

How do I return if I purchased from www.invisawear.com?

How do I return if I purchased through Amazon?

How do I return if I purchased through Local Steals and Deals?

How do I return if I purchased through American Steals and Deals?

How do I return if I purchased through RTMdeals?

How do I return if I purchased through TamFam Deals?

How do I return if I purchased through CBS Deals?

How do I return if I purchased through HSN?

How do I return?

Returns

How long will my order take to ship/arrive?

I placed my order, but I need to change the delivery address.

Shipping Policy

Shipping

1 Year Limited Warranty

Warranty

Help with an Order

How do I set up my invisaWear?

Instrucciones de Configuración

Setup Instructions

Bluetooth® says 'Not Connected'

Accidentally Removed From Bluetooth®

How far is the Bluetooth® range?

invisaWear won't pair to phone

Removing an invisaWear device

Radiation Compliance

How do I edit/cancel my premium subscription payments?

Can I add an invisaWear subscription to my current ADT service?

How do I unlock the subscription features in the invisaWear app?

What features do I get with the subscription?

Do I need a subscription in order for my invisaWear device to work?

I already have a subscription and want to purchase another device.

Do I need to charge or change the battery?

Samsung - How do I turn off Battery Optimization

Google Pixel - How do I turn off Battery Optimization?

Motorola - How do I turn off Battery Optimization?

LG - How do I turn off Battery Optimization?

Sony - How do I turn off Battery Optimization?

One Plus - How do I turn off Battery Optimization?

General - How do I turn off Battery Optimization?

How do I reconnect my device?

How do I pair a replacement device?

Does the device need cell service/ Wifi to send out an alert?

How do I edit Emergency Contacts?

How do I remove an Emergency Contact?

What do my Emergency Contacts need to do?

How should my emergency contacts react when receiving an emergency alert?

Why are my Emergency Contacts not receiving a text message while testing?

Emergency Contacts (Outside of U.S.)

Someone Added You As an Emergency Contact

How do I test my invisaWear?

How often should I test my invisaWear?

My test alert did not work. What do I do?

How do I change my password?

What are the password requirements?

Forgot App Password

Can I have more than one invisaWear device?

Can I set up the app on my phone and then give the device to someone else?

Is this device appropriate for someone with significant medical conditions, cognitive decline, brain injuries, or memory problems?