I've attached some steps below on setting up your new replacement charm.1- Please open your invisaWear app.

How do I pair a replacement device?

Still need help? No problem, our customer service team is happy to assist you!

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Customer Help Center

Replacement Device

Troubleshooting

Does invisaWear work internationally?

How much is the monthly fee?

I'm buying as a gift. How do they set it up?

Is the charm waterproof or water resistant?

Do I need to charge the battery?

What happens if I accidentally press the button?

What smartphones are compatible with invisaWear?

Is there a version for men?

What features do I get with the subscription?

Do I need to have my cellphone with me?

How does the alert get sent?

Can I test the emergency alert system?

How do I select who gets notified in an emergency?

What is the Safety Timer?

What material is the invisaWear charm made of?

Does invisaWear always use my location?

What numbers will invisaWear call me from in an emergency?

Is this device appropriate for someone with significant medical conditions, cognitive decline, brain injuries or memory problems?

I purchased from Invisawear.com and live in Canada.  Is a subscription required?

How to edit the email address in the app?

How It Works - TOP TIPS

When is the next sale?

Do I need to have TELUS as my smartphone provider?

What countries do you ship to? (International Delivery/Shipping)

Will I have to pay International Customs Fees / Duties ?

Can I purchase the Scrunchie or Athletic Band without the charm?

What software version is my phone using?

How do I order with TELUS?

Advanced Safety Features

Invisawear's Reward Program

Frequently Asked Questions

How do I exchange?

Exchanges

What is your return policy?

Can I drop off my return?

How do I return if I purchased from www.invisawear.com?

How do I return if I purchased through Amazon?

How do I return if I purchased through Local Steals and Deals?

How do I return if I purchased through American Steals and Deals?

How do I return if I purchased through RTMdeals?

How do I return if I purchased through TamFam Deals?

How do I return if I purchased through CBS Deals?

How do I return if I purchased through HSN?

How do I return?

Returns

How long will my order take to ship/arrive?

I placed my order, but I need to change the delivery address.

Shipping Policy

Shipping

1 Year Limited Warranty

Warranty

Help with an Order

How do I set up my invisaWear?

Instrucciones de Configuración

Setup Instructions

Purchased from invisaWear website

Purchased from a retailer (Amazon, BestBuy, Nordstrom, etc.)

Received it as a gift

Activation Code

How do I cancel my subscription?

How do I update my payment method on my account?

Can I add an invisaWear subscription to my current ADT service?

Do I need a subscription in order for my invisaWear device to work?

I already have a subscription and want to purchase another device.

Subscription

How do I test my Invisawear?

Why are my Emergency Contacts not receiving a text message while testing?

How often should I test my invisaWear?

My test alert did not work. What do I do?

Testing invisaWear

Bluetooth® says 'Not Connected'

Accidentally Removed From Bluetooth®

How far is the Bluetooth® range?

invisaWear won't pair to phone

Removing an invisaWear device

Radiation Compliance

Bluetooth®

Do I need to charge or change the battery?

Battery

How do I pair my invisaWear to my new phone?

New Phone

Samsung - How do I turn off Battery Optimization

Google Pixel - How do I turn off Battery Optimization?

Motorola - How do I turn off Battery Optimization?

LG - How do I turn off Battery Optimization?

Sony - How do I turn off Battery Optimization?

One Plus - How do I turn off Battery Optimization?

General - How do I turn off Battery Optimization?

Battery Optimization

Does the device need cell service/ Wifi to send out an alert?

No Cell Service/Wifi

How do I reconnect my device?

Button was held down for too long

How do I edit Emergency Contacts?

How do I remove an Emergency Contact?

What do my Emergency Contacts need to do?

How should my emergency contacts react when receiving an emergency alert?

Emergency Contacts (Outside of U.S.)

Someone Added You As an Emergency Contact

How do I delete an emergency contact?

Emergency Contact

How do I change my password?

What are the password requirements?

Forgot App Password

Password

Can I have more than one invisaWear device?

Can I set up the app on my phone and then give the device to someone else?

Multiple devices

Do you provide a longer chain?

Jewlery Care

Are clasps removable?

Are they made in the U.S.?

What is the bracelet size?

Can I sleep with it on?

Is invisaWear waterproof?

What happens if I accidentally get my device wet?

Jewlery Information

I accidentally removed my invisaWear from the app

How do I remove a device?

I accidentally removed my device from Bluetooth® settings

Removing a Device

Emergency Contacts