If you're still having trouble after completing these steps please reach out to us directly so we can better assist you. Please use this link to contact us.

Bluetooth says 'Not Connected'

Please follow the steps below to fix the Bluetooth Connection.1. Uninstall the app, and then reinstall it. While waiting for it to reinstall, please go to your phone's Bluetooth settings and verify that invisaWear is not listed under My Devices. If i

Accidentally Removed From Bluetooth

The invisaWear charm uses a Bluetooth connection with a paired smartphone that can be up-to 30 feet away. Depending on the phone, the range can be much farther. Also, there is no limit on how far away an emergency contact can be from the user.

How far is the Bluetooth range?

invisaWear won't pair to phone

Please do not remove a device unless you no longer wish to use it or to pair to it again.  To remove a device, open the invisaWear app, click on the MENU (3 gold lines top left corner of the app), select CONNECT DEVICE, select REMOVE DEVICE, then sel

Removing an invisaWear device

Our product is designed to use Bluetooth Low Energy to optimize the battery life for both your phone and device. Therefore, it only transmits a wireless signal for a very short period of time when it is double pressed and then stops transmitting shor

Radiation Compliance

Still need help? No problem, our customer success team is happy to assist you!

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Customer Help Center

Bluetooth

Troubleshooting

What smartphones are compatible with invisaWear?

Is the charm waterproof or water resistant?

Do I need to charge the battery?

Do I need to have my cellphone with me?

How does the alert get sent?

How do I delete an emergency contact?

Does invisaWear work internationally?

Can I test the emergency alert system?

How do I select who gets notified in an emergency?

What happens if I accidentally press the button?

What is the difference between the 9-1-1 feature (silent SOS) and the 24/7 professional monitoring?

Will I be able to contact 9-1-1 even if I haven't activated the subscription?

How much is the monthly fee for 24/7 professional monitoring by ADT?

What is activity tracking?

What is the safety network of ADT agents that I get access to with 24/7 professional monitoring by ADT?

How do I update my payment method on my account?

Can I gift a subscription?

Is there a version for men?

What material is the invisaWear charm made of?

Does invisaWear always use my location?

What numbers will invisaWear call me from in an emergency?

Is this device appropriate for someone with significant medical conditions, cognitive decline, brain injuries or memory problems?

Does the invisaWear device work outside of the U.S.?

When is the next sale?

How do I order with TELUS?

Quebec

Do I need to have TELUS as my smartphone provider?

What countries do you ship to? (International Delivery/Shipping)

Will I have to pay International Customs Fees / Duties ?

Can I purchase the Scrunchie or Athletic Band without the charm?

Commonly Asked Questions

How do I exchange?

Exchanges

What is your return policy?

Can I drop off my return?

How do I return if I purchased from www.invisawear.com?

How do I return if I purchased through Amazon?

How do I return if I purchased through Local Steals and Deals?

How do I return if I purchased through American Steals and Deals?

How do I return if I purchased through RTMdeals?

How do I return if I purchased through TamFam Deals?

How do I return if I purchased through CBS Deals?

How do I return if I purchased through HSN?

How do I return?

Returns

How long will my order take to ship/arrive?

I placed my order, but I need to change the delivery address.

Shipping Policy

Shipping

1 Year Limited Warranty

Warranty

Help with an Order

How do I set up my invisaWear?

Step By Step Setup Instructions

Setup Instructions

How do I edit/cancel my premium subscription payments?

Can I add an invisaWear subscription to my current ADT service?

How do I unlock the subscription features in the invisaWear app?

What features do I get with the subscription?

Do I need a subscription in order for my invisaWear device to work?

Subscription

Do I need to charge or change the battery?

Battery

Samsung - How do I turn off Battery Optimization

Google Pixel - How do I turn off Battery Optimization?

Motorola - How do I turn off Battery Optimization?

LG - How do I turn off Battery Optimization?

Sony - How do I turn off Battery Optimization?

One Plus - How do I turn off Battery Optimization?

General - How do I turn off Battery Optimization?

Battery Optimization

How do I reconnect my device?

Button was held down for too long

How do I pair a replacement device?

Replacement Device

Does the device need cell service/ Wifi to send out an alert?

No Cell Service/Wifi

How do I remove an Emergency Contact?

What do my Emergency Contacts need to do?

How should my emergency contacts react when receiving an emergency alert?

Why are my Emergency Contacts not receiving a text message while testing?

How do I edit Emergency Contacts?

Emergency Contacts (Outside of U.S.)

Someone Added You As an Emergency Contact

Emergency Contact

How do I test my invisaWear?

How often should I test my invisaWear?

My test alert did not work. What do I do?

Testing invisaWear

How do I change my password?

What are the password requirements?

Password

Can I have more than one invisaWear device?

Can I set up the app on my phone and then give the device to someone else?

Multiple devices

Is this device appropriate for someone with significant medical conditions, cognitive decline, brain injuries, or memory problems?