To place a test alert, please press the MENU (three gold horizontal lines in the upper left hand corner of the invisaWear app). Then tap "Place Test Alert" from the menu. Once you're on the test alert page, test mode is on, you can double press the b

<p><span data-offset-key="d5rpn-0-0" id="isPasted"><span data-text="true">To place a test alert, please press the <strong>MENU&#xA0;</strong>(three gold horizontal lines in the upper left hand corner of the invisaWear app). Then tap &quot;Place Test Alert&quot; from the menu. Once you&apos;re on the test alert page, <u>test mode is on</u>, you can </span></span><span data-offset-key="d5rpn-0-1"><span data-text="true"><strong>double press</strong></span></span><span data-offset-key="d5rpn-0-2"><span data-text="true"><strong>&#xA0;the back of your Invisawear charm</strong> to send a test alert and make sure your device is working properly.</span></span></p><p><span data-offset-key="d5rpn-0-2"><span data-text="true"><img src="https://attachments.gorgias.help/Oro0V7Ld5079d83N/hc/DrQqY7XZ1M6L4Wjv/2026022620-3938defb-052b-4d02-a35d-d6d28ad6ad35-screenshot%202026-02-26%20at%203.57.55%E2%80%AFpm.png" style="width: 215px;" class="fr-fic fr-dib"></span></span><br></p><div data-block="true" data-editor="5rvdo" data-offset-key="1roqk-0-0" id="isPasted"><div data-offset-key="1roqk-0-0"><span data-offset-key="1roqk-0-0" style=" text-decoration: underline;"><span data-text="true"><strong>Only Alert My Emergency Contacts Mode</strong></span></span><span data-offset-key="1roqk-0-1"><span data-text="true">: After placing a test alert, the user will receive this message. Please press </span></span><span data-offset-key="1roqk-0-2"><span data-text="true">cancel alert</span></span><span data-offset-key="1roqk-0-3"><span data-text="true">.</span></span></div><p><br></p></div><div data-block="true" data-editor="5rvdo" data-offset-key="dio29-0-0"><img src="https://attachments.gorgias.help/Oro0V7Ld5079d83N/hc/DrQqY7XZ1M6L4Wjv/2026022621-71efd2b5-62aa-48c7-9e7f-8fc7f3735ca8-screenshot%202026-02-26%20at%204.02.41%E2%80%AFpm.png" style="width: 300px;" class="fr-fic fr-dib"></div><div data-block="true" data-editor="5rvdo" data-offset-key="6nca1-0-0" id="isPasted"><div data-offset-key="6nca1-0-0"><span data-offset-key="6nca1-0-0"><span data-text="true">After pressing cancel alert, a pop up screen will ask you to enter your </span></span><span data-offset-key="6nca1-0-1"><span data-text="true">4 digit secret pin. It gives you 15 seconds to enter your pin. If you ever forget your 4 digit pin it can be found in the app under Menu &lt; Settings &lt; Account Management &lt; Personal Information (bottom of the page).</span></span></div><p><br></p><p><span data-offset-key="6nca1-0-1"><span data-text="true"><img src="https://attachments.gorgias.help/Oro0V7Ld5079d83N/hc/DrQqY7XZ1M6L4Wjv/2026022621-6819fa6c-58e3-4a6b-99ea-9b4329df764c-screenshot%202026-02-26%20at%204.15.44%E2%80%AFpm.png" style="width: 300px;" class="fr-fic fr-dib"></span></span></p></div><p><span data-offset-key="eas9n-0-0"><span data-text="true">The emergency contacts will receive this message: &#xA0;</span></span></p><div data-block="true" data-editor="5rvdo" data-offset-key="e2ahq-0-0"><div data-offset-key="e2ahq-0-0"><span data-offset-key="e2ahq-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="5rvdo" data-offset-key="djs9g-0-0"><div data-offset-key="djs9g-0-0"><span data-offset-key="djs9g-0-0"><span data-text="true">(User&apos;s Name) sent a TEST alert from their invisawear device. &#xA0;Please discuss how they&apos;d like you to respond in a real emergency. &#xA0;You&apos;ll be able to view their location here if it&apos;s available: (GPS location link included in text).&#xA0;</span></span></div></div><div data-block="true" data-editor="5rvdo" data-offset-key="2kqok-0-0"><div data-offset-key="2kqok-0-0"><span data-offset-key="2kqok-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="5rvdo" data-offset-key="bg5ov-0-0"><div data-offset-key="bg5ov-0-0"><span data-offset-key="bg5ov-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="5rvdo" data-offset-key="7e4m2-0-0"><div data-offset-key="7e4m2-0-0"><span data-offset-key="7e4m2-0-0"><span data-text="true"><u><strong>Alert My Emergency Contacts &amp; Police</strong> <strong>Text Mode</strong></u>:</span></span><span data-offset-key="7e4m2-0-1"><span data-text="true"> After placing a test alert, the user will receive the same pop up notification asking to enter their 4 digit secret pin to cancel the test. If the pin is entered, none of your contacts are notified. You will then receive this notification, go ahead and click OK.</span></span></div><p><br></p><p><span data-offset-key="7e4m2-0-1"><span data-text="true"><img src="https://attachments.gorgias.help/Oro0V7Ld5079d83N/hc/DrQqY7XZ1M6L4Wjv/2026022621-f3715319-7593-4e88-a943-939d98a90c38-screenshot%202026-02-26%20at%204.23.06%E2%80%AFpm.png" style="width: 221px;" class="fr-fic fr-dib"></span></span></p><div data-offset-key="76a1b-0-0" id="isPasted"><span data-offset-key="76a1b-0-0"><span data-text="true">If the user lets the 15 second timer expire and does not enter the 4 digit pin, they will receive a text and notification from the app stating:</span></span></div><p><br></p><p><span data-offset-key="76a1b-0-0"><span data-text="true"><img src="https://attachments.gorgias.help/Oro0V7Ld5079d83N/hc/DrQqY7XZ1M6L4Wjv/2026022621-3e50dbcf-ca39-4209-8bc5-940d76b4a035-screenshot%202026-02-26%20at%204.26.04%E2%80%AFpm.png" style="width: 197px;" class="fr-fic fr-dib"></span></span></p><p><span data-offset-key="7e4m2-0-1"><span data-text="true"><img src="https://attachments.gorgias.help/Oro0V7Ld5079d83N/hc/DrQqY7XZ1M6L4Wjv/2026022621-2d13f799-c623-452d-873f-052170577b0c-screenshot%202026-02-26%20at%204.08.40%E2%80%AFpm.png" style="width: 177px;" class="fr-fic fr-dib"></span></span><br></p><div data-block="true" data-editor="99bp0" data-offset-key="ftb23-0-0" id="isPasted"><div data-offset-key="ftb23-0-0"><span data-offset-key="fjs1q-0-1"><span data-text="true"><u><strong>Alert My Emergency Contacts &amp; Police Phone Mode</strong></u></span></span><span data-offset-key="ftb23-0-1"><span data-text="true">:<br><br><span data-offset-key="7e4m2-0-1" id="isPasted"><span data-text="true">After placing a test alert, the user will receive the same pop up notification asking to enter their 4 digit secret pin to cancel the test. &#xA0;If the pin is entered you will receive the message, <span data-offset-key="ftb23-0-1" id="isPasted"><span data-text="true"><span data-offset-key="7e4m2-0-1"><span data-text="true">glad to know you are ok,&#xA0;</span></span></span></span>thanks for letting us know, Tap OK.</span></span><br><br></span></span></div></div><div data-block="true" data-editor="99bp0" data-offset-key="ds4o4-0-0"><div data-offset-key="ds4o4-0-0"><span data-offset-key="ds4o4-0-0"><span data-text="true">If the user lets the timer expire without entering the 4 digit pin, then the user will receive an automated callback stating: &#xA0;</span></span></div><p><br></p><p id="isPasted">This is ADT security, you activated a test alert through your Invisawear device. &#xA0;If this was an actual emergency we would notify police.</p><div data-offset-key="ds4o4-0-0"><span data-offset-key="ds4o4-0-0"><span data-text="true">Emergency contacts will not be notified in this mode in the test mode. &#xA0;The only time emergency contacts are notified is if ADT contacts emergency services and an emergency has started.</span></span></div></div><p><br></p><div data-block="true" data-editor="5rvdo" data-offset-key="76a1b-0-0" id="isPasted"><div data-offset-key="76a1b-0-0"><br></div></div><div data-block="true" data-editor="5rvdo" data-offset-key="57b99-0-0"><br></div></div><p><br></p>

How do I test my Invisawear?

What mode are you testing in?  You can find out which mode you are testing in by opening the InvisaWear app > click the MENU (3 gold lines in the top left corner of the app)> Settings > Choose your mode > and all modes will be listed here.At the time

<div data-block="true" data-editor="861jq" data-offset-key="d036j-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="d036j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="d036j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">What mode are you testing in? &#xA0;You can find out which mode you are testing in by opening the InvisaWear app &gt; click the MENU (3 gold lines in the top left corner of the app)&gt; Settings &gt; Choose your mode &gt; and all modes will be listed here.</span></span></div></div><div data-block="true" data-editor="861jq" data-offset-key="5pe9o-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5pe9o-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5pe9o-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="861jq" data-offset-key="4kjsk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="3av37" data-offset-key="2v178-0-0" id="isPasted"><div data-offset-key="2v178-0-0"><span data-offset-key="2v178-0-0"><span data-text="true">At the time of setup there are 2 different modes you can choose from on how you want your emergency contacts notified. &#xA0;This can be found under MENU, SETTINGS &amp; CHOOSE YOUR MODE. &#xA0;</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="fdpjn-0-0"><div data-offset-key="fdpjn-0-0"><span data-offset-key="fdpjn-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="egepu-0-0"><div data-offset-key="egepu-0-0"><span data-offset-key="egepu-0-0" style=" text-decoration: underline;"><span data-text="true">1- ONLY ALERT MY EMERGENCY CONTACTS:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="4qmk8-0-0"><div data-offset-key="4qmk8-0-0"><span data-offset-key="4qmk8-0-0"><span data-text="true">If you choose to only notify your emergency contacts (not 9-1-1) then your emergency contacts will receive a text message with your up-to-date location letting them know that you are requesting help.</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="93ra0-0-0"><div data-offset-key="93ra0-0-0"><span data-offset-key="93ra0-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="a5fd2-0-0"><div data-offset-key="a5fd2-0-0"><span data-offset-key="a5fd2-0-0"><span data-text="true">Will notify your contacts every time you are testing. &#xA0;The emergency contacts will receive this message: &#xA0;</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="3771a-0-0"><div data-offset-key="3771a-0-0"><span data-offset-key="3771a-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="a7o88-0-0"><div data-offset-key="a7o88-0-0"><span data-offset-key="a7o88-0-0"><span data-text="true">(User&apos;s Name) sent a TEST alert from their invisawear device. &#xA0;Please discuss how they&apos;d like you to respond in a real emergency. &#xA0;You&apos;ll be able to view their location here if it&apos;s available: (GPS location link included in text).&#xA0;</span></span></div><p><br></p><div data-offset-key="av3i2-0-0" id="isPasted"><span data-offset-key="av3i2-0-0" style=" text-decoration: underline;"><span data-text="true">When you double press your charm in a real emergency</span></span><span data-offset-key="av3i2-0-1"><span data-text="true">:</span></span></div><p><span data-offset-key="av3i2-0-1"><span data-text="true">A text message will be sent to all of your contacts letting them know you have requested help and it would provide them with your GPS location link.</span></span></p></div><div data-block="true" data-editor="3av37" data-offset-key="9heb1-0-0"><div data-offset-key="9heb1-0-0"><span data-offset-key="9heb1-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="5p4t6-0-0"><div data-offset-key="5p4t6-0-0"><span data-offset-key="5p4t6-0-0" style=" text-decoration: underline;"><span data-text="true">2- ALERT MY EMERGENCY CONTACTS &amp; POLICE</span></span><span data-offset-key="5p4t6-0-1"><span data-text="true">:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="tq0t-0-0"><div data-offset-key="tq0t-0-0"><span data-offset-key="tq0t-0-0"><span data-text="true">You can select how you want to be contacted (text message or phone call).</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="gi94-0-0"><div data-offset-key="gi94-0-0"><span data-offset-key="gi94-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="mlac-0-0"><div data-offset-key="mlac-0-0"><span data-offset-key="mlac-0-0"><span data-text="true"><strong>Text Message Mode Selected</strong></span></span><span data-offset-key="mlac-0-1"><span data-text="true">:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="2pf28-0-0"><div data-offset-key="2pf28-0-0"><span data-offset-key="2pf28-0-0"><span data-text="true">When placing a test alert select PLACE TEST ALERT first under MENU:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="98gn7-0-0"><div data-offset-key="98gn7-0-0"><span data-offset-key="98gn7-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="e0mj6-0-0"><div data-offset-key="e0mj6-0-0"><span data-offset-key="e0mj6-0-0"><span data-text="true">After getting into test mode and the charm has been double pressed, A 15 second timer allows you to enter your 4 digit pin to cancel the test. &#xA0;If you enter the pin within the 15 seconds, your test gets canceled and none of your emergency contacts are notified you are testing. &#xA0;You will get the reassurance notification- Glad to know you are OK. &#xA0;Thanks for letting us know. &#xA0;This lets you know your device is working properly.</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="2695a-0-0"><div data-offset-key="2695a-0-0"><span data-offset-key="2695a-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="ef7cm-0-0"><div data-offset-key="ef7cm-0-0"><span data-offset-key="ef7cm-0-0" style=" text-decoration: underline;"><span data-text="true">If you want your contacts to be notified you are testing</span></span><span data-offset-key="ef7cm-0-1"><span data-text="true">, let the timer expire without entering your pin. The emergency contacts will be sent a test message:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="eicl6-0-0"><div data-offset-key="eicl6-0-0"><span data-offset-key="eicl6-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="ag2tv-0-0"><div data-offset-key="ag2tv-0-0"><span data-offset-key="ag2tv-0-0"><span data-text="true">ADT received (User&apos;s Name) TEST alert from Invisawear. &#xA0;If this were an actual emergency, we would also notify Police. &#xA0;You&apos;ll be able to view their location here if it&apos;s available: (GPS location link included in text).</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="gg8m-0-0"><div data-offset-key="gg8m-0-0"><span data-offset-key="gg8m-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="av3i2-0-0"><div data-offset-key="av3i2-0-0"><span data-offset-key="av3i2-0-0" style=" text-decoration: underline;"><span data-text="true">When you double press your charm in a real emergency</span></span><span data-offset-key="av3i2-0-1"><span data-text="true">:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="6ubgb-0-0"><div data-offset-key="6ubgb-0-0"><span data-offset-key="6ubgb-0-0"><span data-text="true">An ADT agent will text you to gather additional information about your emergency. &#xA0;Even if you&#x2019;re unable to respond, an ADT agent will still notify emergency services unless you confirm you&#x2019;re safe and provide your PIN. &#xA0;If emergency services are notified ADT will text your emergency contacts with a link with your up-to-date location.</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="b4d1e-0-0"><div data-offset-key="b4d1e-0-0"><span data-offset-key="b4d1e-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="8j17g-0-0"><div data-offset-key="8j17g-0-0"><span data-offset-key="8j17g-0-0"><span data-text="true"><strong>Phone Call Mode Selected</strong>:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="duuc-0-0"><div data-offset-key="duuc-0-0"><span data-offset-key="duuc-0-0"><span data-text="true">When placing a test alert select PLACE TEST ALERT first under MENU:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="16udd-0-0"><div data-offset-key="16udd-0-0"><span data-offset-key="16udd-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="2ean6-0-0"><div data-offset-key="2ean6-0-0"><span data-offset-key="2ean6-0-0"><span data-text="true">After getting into test mode and the charm has been double pressed, A 15 second timer allows you to enter your 4 digit pin to cancel the test. &#xA0;If you enter the pin within the 15 seconds, your test gets canceled and none of your emergency contacts are notified you are testing. &#xA0;You will get the reassurance notification- Glad to know you are OK. &#xA0;Thanks for letting us know. &#xA0;This lets you know your device is working properly.</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="913a9-0-0"><div data-offset-key="913a9-0-0"><span data-offset-key="913a9-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="c6tbu-0-0"><div data-offset-key="c6tbu-0-0"><span data-offset-key="c6tbu-0-0" style=" text-decoration: underline;"><span data-text="true">When you double press your charm in a real emergency</span></span><span data-offset-key="c6tbu-0-1"><span data-text="true">:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="12pto-0-0"><div data-offset-key="12pto-0-0"><span data-offset-key="12pto-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="bbe9c-0-0"><div data-offset-key="bbe9c-0-0"><span data-offset-key="bbe9c-0-0"><span data-text="true">An ADT agent will call you to get additional information about your emergency. &#xA0;Even if you&#x2019;re unable to speak, an ADT agent will still notify emergency services unless you confirm that you are safe and provide your PIN.</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="c68g4-0-0"><div data-offset-key="c68g4-0-0"><span data-offset-key="c68g4-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="8riod-0-0"><div data-offset-key="8riod-0-0"><span data-offset-key="8riod-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="5ef88-0-0"><div data-offset-key="5ef88-0-0"><span data-offset-key="5ef88-0-0"><span data-text="true">We recommend that you place a test alert once a month.</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="1it2r-0-0"><div data-offset-key="1it2r-0-0"><span data-offset-key="1it2r-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="cp0uf-0-0"><div data-offset-key="cp0uf-0-0"><span data-offset-key="cp0uf-0-0" style=" text-decoration: underline;"><span data-text="true">To place a test alert</span></span><span data-offset-key="cp0uf-0-1"><span data-text="true">, please press the three horizontal lines MENU in the upper left hand corner of the invisaWear app. Then tap &quot;Place Test Alert&quot;. Once you&apos;re on the test alert page, you can double press your invisaWear charm to send a test alert and double check that it&apos;s working.</span></span></div></div></div>

Why are my Emergency Contacts not receiving a text message while testing?

We recommend testing your invisaWear device once a month.

<p>We recommend testing your invisaWear device once a month.</p>

How often should I test my invisaWear?

We're sorry to hear about the troubles you are experiencing.  Can you please reset your invisaWear and let us know if you are able to successfully place a test alert?1. Open your Phone Settings > Bluetooth® to show the list of My Devices or Paired De

My test alert did not work. What do I do?

Still need help? No problem, our customer service team is happy to assist you!

Home

Customer Help Center

Testing invisaWear

Troubleshooting

Does invisaWear work internationally?

How much is the monthly fee?