What mode are you testing in?  You can find out which mode you are testing in by opening the InvisaWear app > click the MENU (3 gold lines in the top left corner of the app)> Settings > Additional Features > and all three modes will be listed here.We

<div data-block="true" data-editor="861jq" data-offset-key="d036j-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="d036j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="d036j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">What mode are you testing in?&#xA0; You can find out which mode you are testing in by opening the InvisaWear app &gt; click the MENU (3 gold lines in the top left corner of the app)&gt; Settings &gt; Additional Features &gt; and all three modes will be listed here.</span></span></div></div><div data-block="true" data-editor="861jq" data-offset-key="5pe9o-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5pe9o-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5pe9o-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="861jq" data-offset-key="fgjko-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="fgjko-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="fgjko-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">We do recommend placing a test alert once a month. &#xA0;In&#xA0;</span></span><span data-offset-key="fgjko-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Mode 1&#xA0;</span></span><span data-offset-key="fgjko-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">(Emergency contacts only) your emergency contacts will always be notified when testing your device. &#xA0;</span></span></div></div><div data-block="true" data-editor="861jq" data-offset-key="78t9j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="78t9j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="78t9j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="861jq" data-offset-key="4t8vd-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="4t8vd-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="4t8vd-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Mode 2</span></span><span data-offset-key="4t8vd-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;(Text my emergency contacts and send a silent SOS to 9-1-1) &amp;&#xA0;</span></span><span data-offset-key="4t8vd-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Mode 3&#xA0;</span></span><span data-offset-key="4t8vd-0-3" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-decoration: underline;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">(Premium Feature, monthly subscription required)</span></span><span data-offset-key="4t8vd-0-4" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;give you the option to enter your pin right away. &#xA0;If the pin is entered before the 15 second timer expires, the test gets canceled and none of your emergency contacts will be notified that you are testing. &#xA0;You will then receive a notification &quot;Glad to know you are ok, thanks for letting us know!&quot; &#xA0;This tells you your device is paired properly to your phone and ADT received your test.</span></span></div></div><div data-block="true" data-editor="861jq" data-offset-key="2r158-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="2r158-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="2r158-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="861jq" data-offset-key="4sbi6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="4sbi6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="4sbi6-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">If you want your emergency contacts to receive the text you are testing and you are in&#xA0;</span></span><span data-offset-key="4sbi6-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-decoration: underline;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Mode 2</span></span><span data-offset-key="4sbi6-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">, let the 15-second timer expire without entering your 4 digit pin (while you are on the &quot;Place Test Alert&quot; page). &#xA0;They will receive a text message stating you are testing your device and will also provide them with your GPS location link.</span></span></div></div><div data-block="true" data-editor="861jq" data-offset-key="1hvp2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="1hvp2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="1hvp2-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="861jq" data-offset-key="4kjsk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="4kjsk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="4kjsk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-decoration: underline;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Mode 3</span></span><span data-offset-key="4kjsk-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">, if the user lets the timer expire without entering the 4 digit pin, then an ADT agent will call the user (instead of a text message) to confirm they successfully received the test. &#xA0;Emergency contacts will not be notified in mode 3 in the test mode. &#xA0;When the user is in mode 3, the only time emergency contacts are notified is if ADT contacts emergency services.</span></span></div></div>

Why are my Emergency Contacts not receiving a text message while testing?

To place a test alert, please press the MENU (three gold horizontal lines in the upper left hand corner of the invisaWear app).  Then tap "Place Test Alert" from the menu.  Once you're on the test alert page, test mode is on, you can double press you

How do I test my invisaWear?

We recommend testing your invisaWear device once a month.

<p>We recommend testing your invisaWear device once a month.</p>

How often should I test my invisaWear?

If you continue to have trouble after resetting your device, please contact us. Or, email letschat@invisawear.com and we'd be more than happy to further assist you!

My test alert did not work. What do I do?

Still need help? No problem, our customer success team is happy to assist you!

www.invisawear.com

Customer Help Center

Testing invisaWear

Troubleshooting

What smartphones are compatible with invisaWear?

Is the charm waterproof or water resistant?

Do I need to charge the battery?

Do I need to have my cellphone with me?

How does the alert get sent?

How do I delete an emergency contact?

Does invisaWear work internationally?

Can I test the emergency alert system?

How do I select who gets notified in an emergency?

What happens if I accidentally press the button?

What is the difference between the 9-1-1 feature (silent SOS) and the 24/7 professional monitoring?

Will I be able to contact 9-1-1 even if I haven't activated the subscription?

How much is the monthly fee for 24/7 professional monitoring by ADT?

What is activity tracking?

What is the safety network of ADT agents that I get access to with 24/7 professional monitoring by ADT?

How do I update my payment method on my account?

Can I gift a subscription?

Is there a version for men?

What material is the invisaWear charm made of?

Does invisaWear always use my location?

What numbers will invisaWear call me from in an emergency?

Is this device appropriate for someone with significant medical conditions, cognitive decline, brain injuries or memory problems?

Does the invisaWear device work outside of the U.S.?

When is the next sale?

How do I order with TELUS?

Do I need to have TELUS as my smartphone provider?

What countries do you ship to? (International Delivery/Shipping)

Will I have to pay International Customs Fees / Duties ?

Can I purchase the Scrunchie or Athletic Band without the charm?

I purchased from Invisawear.com and live in Canada.  Is a subscription required?

How It Works - TOP TIPS

Advanced Safety Features

What software version is my phone using?

Invisawear's Reward Program

Commonly Asked Questions

How do I exchange?

Exchanges

What is your return policy?

Can I drop off my return?

How do I return if I purchased from www.invisawear.com?

How do I return if I purchased through Amazon?

How do I return if I purchased through Local Steals and Deals?

How do I return if I purchased through American Steals and Deals?

How do I return if I purchased through RTMdeals?

How do I return if I purchased through TamFam Deals?

How do I return if I purchased through CBS Deals?

How do I return if I purchased through HSN?

How do I return?

Returns

How long will my order take to ship/arrive?

I placed my order, but I need to change the delivery address.

Shipping Policy

Shipping

1 Year Limited Warranty

Warranty

Help with an Order

How do I set up my invisaWear?

Instrucciones de Configuración

Setup Instructions

Bluetooth® says 'Not Connected'

Accidentally Removed From Bluetooth®

How far is the Bluetooth® range?

invisaWear won't pair to phone

Removing an invisaWear device

Radiation Compliance

Bluetooth®

How do I edit/cancel my premium subscription payments?

Can I add an invisaWear subscription to my current ADT service?

How do I unlock the subscription features in the invisaWear app?

What features do I get with the subscription?

Do I need a subscription in order for my invisaWear device to work?

Subscription

Do I need to charge or change the battery?

Battery

Samsung - How do I turn off Battery Optimization

Google Pixel - How do I turn off Battery Optimization?

Motorola - How do I turn off Battery Optimization?

LG - How do I turn off Battery Optimization?

Sony - How do I turn off Battery Optimization?

One Plus - How do I turn off Battery Optimization?

General - How do I turn off Battery Optimization?

Battery Optimization

How do I reconnect my device?

Button was held down for too long

How do I pair a replacement device?

Replacement Device

Does the device need cell service/ Wifi to send out an alert?

No Cell Service/Wifi

How do I edit Emergency Contacts?

How do I remove an Emergency Contact?

What do my Emergency Contacts need to do?

How should my emergency contacts react when receiving an emergency alert?

Emergency Contacts (Outside of U.S.)

Someone Added You As an Emergency Contact

Emergency Contact

How do I change my password?

What are the password requirements?

Forgot App Password

Password

Can I have more than one invisaWear device?

Can I set up the app on my phone and then give the device to someone else?

Multiple devices

Is this device appropriate for someone with significant medical conditions, cognitive decline, brain injuries, or memory problems?