A text message will be sent to all of your contacts letting them know you have requested help and it would provide them with your GPS location link.

<div data-block="true" data-editor="861jq" data-offset-key="d036j-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="d036j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="d036j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">What mode are you testing in? &#xA0;You can find out which mode you are testing in by opening the InvisaWear app &gt; click the MENU (3 gold lines in the top left corner of the app)&gt; Settings &gt; Choose your mode &gt; and all modes will be listed here.</span></span></div></div><div data-block="true" data-editor="861jq" data-offset-key="5pe9o-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5pe9o-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5pe9o-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="861jq" data-offset-key="4kjsk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="3av37" data-offset-key="2v178-0-0" id="isPasted"><div data-offset-key="2v178-0-0"><span data-offset-key="2v178-0-0"><span data-text="true">At the time of setup there are 2 different modes you can choose from on how you want your emergency contacts notified. &#xA0;This can be found under MENU, SETTINGS &amp; CHOOSE YOUR MODE. &#xA0;</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="fdpjn-0-0"><div data-offset-key="fdpjn-0-0"><span data-offset-key="fdpjn-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="egepu-0-0"><div data-offset-key="egepu-0-0"><span data-offset-key="egepu-0-0" style=" text-decoration: underline;"><span data-text="true">1- ONLY ALERT MY EMERGENCY CONTACTS:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="4qmk8-0-0"><div data-offset-key="4qmk8-0-0"><span data-offset-key="4qmk8-0-0"><span data-text="true">If you choose to only notify your emergency contacts (not 9-1-1) then your emergency contacts will receive a text message with your up-to-date location letting them know that you are requesting help.</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="93ra0-0-0"><div data-offset-key="93ra0-0-0"><span data-offset-key="93ra0-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="a5fd2-0-0"><div data-offset-key="a5fd2-0-0"><span data-offset-key="a5fd2-0-0"><span data-text="true">Will notify your contacts every time you are testing. &#xA0;The emergency contacts will receive this message: &#xA0;</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="3771a-0-0"><div data-offset-key="3771a-0-0"><span data-offset-key="3771a-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="a7o88-0-0"><div data-offset-key="a7o88-0-0"><span data-offset-key="a7o88-0-0"><span data-text="true">(User&apos;s Name) sent a TEST alert from their invisawear device. &#xA0;Please discuss how they&apos;d like you to respond in a real emergency. &#xA0;You&apos;ll be able to view their location here if it&apos;s available: (GPS location link included in text).&#xA0;</span></span></div><p><br></p><div data-offset-key="av3i2-0-0" id="isPasted"><span data-offset-key="av3i2-0-0" style=" text-decoration: underline;"><span data-text="true">When you double press your charm in a real emergency</span></span><span data-offset-key="av3i2-0-1"><span data-text="true">:</span></span></div><p><span data-offset-key="av3i2-0-1"><span data-text="true">A text message will be sent to all of your contacts letting them know you have requested help and it would provide them with your GPS location link.</span></span></p></div><div data-block="true" data-editor="3av37" data-offset-key="9heb1-0-0"><div data-offset-key="9heb1-0-0"><span data-offset-key="9heb1-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="5p4t6-0-0"><div data-offset-key="5p4t6-0-0"><span data-offset-key="5p4t6-0-0" style=" text-decoration: underline;"><span data-text="true">2- ALERT MY EMERGENCY CONTACTS &amp; POLICE</span></span><span data-offset-key="5p4t6-0-1"><span data-text="true">:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="tq0t-0-0"><div data-offset-key="tq0t-0-0"><span data-offset-key="tq0t-0-0"><span data-text="true">You can select how you want to be contacted (text message or phone call).</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="gi94-0-0"><div data-offset-key="gi94-0-0"><span data-offset-key="gi94-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="mlac-0-0"><div data-offset-key="mlac-0-0"><span data-offset-key="mlac-0-0"><span data-text="true"><strong>Text Message Mode Selected</strong></span></span><span data-offset-key="mlac-0-1"><span data-text="true">:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="2pf28-0-0"><div data-offset-key="2pf28-0-0"><span data-offset-key="2pf28-0-0"><span data-text="true">When placing a test alert select PLACE TEST ALERT first under MENU:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="98gn7-0-0"><div data-offset-key="98gn7-0-0"><span data-offset-key="98gn7-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="e0mj6-0-0"><div data-offset-key="e0mj6-0-0"><span data-offset-key="e0mj6-0-0"><span data-text="true">After getting into test mode and the charm has been double pressed, A 15 second timer allows you to enter your 4 digit pin to cancel the test. &#xA0;If you enter the pin within the 15 seconds, your test gets canceled and none of your emergency contacts are notified you are testing. &#xA0;You will get the reassurance notification- Glad to know you are OK. &#xA0;Thanks for letting us know. &#xA0;This lets you know your device is working properly.</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="2695a-0-0"><div data-offset-key="2695a-0-0"><span data-offset-key="2695a-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="ef7cm-0-0"><div data-offset-key="ef7cm-0-0"><span data-offset-key="ef7cm-0-0" style=" text-decoration: underline;"><span data-text="true">If you want your contacts to be notified you are testing</span></span><span data-offset-key="ef7cm-0-1"><span data-text="true">, let the timer expire without entering your pin. The emergency contacts will be sent a test message:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="eicl6-0-0"><div data-offset-key="eicl6-0-0"><span data-offset-key="eicl6-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="ag2tv-0-0"><div data-offset-key="ag2tv-0-0"><span data-offset-key="ag2tv-0-0"><span data-text="true">ADT received (User&apos;s Name) TEST alert from Invisawear. &#xA0;If this were an actual emergency, we would also notify Police. &#xA0;You&apos;ll be able to view their location here if it&apos;s available: (GPS location link included in text).</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="gg8m-0-0"><div data-offset-key="gg8m-0-0"><span data-offset-key="gg8m-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="av3i2-0-0"><div data-offset-key="av3i2-0-0"><span data-offset-key="av3i2-0-0" style=" text-decoration: underline;"><span data-text="true">When you double press your charm in a real emergency</span></span><span data-offset-key="av3i2-0-1"><span data-text="true">:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="6ubgb-0-0"><div data-offset-key="6ubgb-0-0"><span data-offset-key="6ubgb-0-0"><span data-text="true">An ADT agent will text you to gather additional information about your emergency. &#xA0;Even if you&#x2019;re unable to respond, an ADT agent will still notify emergency services unless you confirm you&#x2019;re safe and provide your PIN. &#xA0;If emergency services are notified ADT will text your emergency contacts with a link with your up-to-date location.</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="b4d1e-0-0"><div data-offset-key="b4d1e-0-0"><span data-offset-key="b4d1e-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="8j17g-0-0"><div data-offset-key="8j17g-0-0"><span data-offset-key="8j17g-0-0"><span data-text="true"><strong>Phone Call Mode Selected</strong>:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="duuc-0-0"><div data-offset-key="duuc-0-0"><span data-offset-key="duuc-0-0"><span data-text="true">When placing a test alert select PLACE TEST ALERT first under MENU:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="16udd-0-0"><div data-offset-key="16udd-0-0"><span data-offset-key="16udd-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="2ean6-0-0"><div data-offset-key="2ean6-0-0"><span data-offset-key="2ean6-0-0"><span data-text="true">After getting into test mode and the charm has been double pressed, A 15 second timer allows you to enter your 4 digit pin to cancel the test. &#xA0;If you enter the pin within the 15 seconds, your test gets canceled and none of your emergency contacts are notified you are testing. &#xA0;You will get the reassurance notification- Glad to know you are OK. &#xA0;Thanks for letting us know. &#xA0;This lets you know your device is working properly.</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="913a9-0-0"><div data-offset-key="913a9-0-0"><span data-offset-key="913a9-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="c6tbu-0-0"><div data-offset-key="c6tbu-0-0"><span data-offset-key="c6tbu-0-0" style=" text-decoration: underline;"><span data-text="true">When you double press your charm in a real emergency</span></span><span data-offset-key="c6tbu-0-1"><span data-text="true">:</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="12pto-0-0"><div data-offset-key="12pto-0-0"><span data-offset-key="12pto-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="bbe9c-0-0"><div data-offset-key="bbe9c-0-0"><span data-offset-key="bbe9c-0-0"><span data-text="true">An ADT agent will call you to get additional information about your emergency. &#xA0;Even if you&#x2019;re unable to speak, an ADT agent will still notify emergency services unless you confirm that you are safe and provide your PIN.</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="c68g4-0-0"><div data-offset-key="c68g4-0-0"><span data-offset-key="c68g4-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="8riod-0-0"><div data-offset-key="8riod-0-0"><span data-offset-key="8riod-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="5ef88-0-0"><div data-offset-key="5ef88-0-0"><span data-offset-key="5ef88-0-0"><span data-text="true">We recommend that you place a test alert once a month.</span></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="1it2r-0-0"><div data-offset-key="1it2r-0-0"><span data-offset-key="1it2r-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="3av37" data-offset-key="cp0uf-0-0"><div data-offset-key="cp0uf-0-0"><span data-offset-key="cp0uf-0-0" style=" text-decoration: underline;"><span data-text="true">To place a test alert</span></span><span data-offset-key="cp0uf-0-1"><span data-text="true">, please press the three horizontal lines MENU in the upper left hand corner of the invisaWear app. Then tap &quot;Place Test Alert&quot;. Once you&apos;re on the test alert page, you can double press your invisaWear charm to send a test alert and double check that it&apos;s working.</span></span></div></div></div>

Why are my Emergency Contacts not receiving a text message while testing?

To place a test alert, please press the MENU (three gold horizontal lines in the upper left hand corner of the invisaWear app). Then tap "Place Test Alert" from the menu. Once you're on the test alert page, test mode is on, you can double press your

How do I test my invisaWear?

We recommend testing your invisaWear device once a month.

<p>We recommend testing your invisaWear device once a month.</p>

How often should I test my invisaWear?

If you continue to have trouble after resetting your device, please contact us. Or, email letschat@invisawear.com and we'd be more than happy to further assist you!

My test alert did not work. What do I do?

Still need help? No problem, our customer service team is happy to assist you!

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Customer Help Center

Testing invisaWear

Troubleshooting

What smartphones are compatible with invisaWear?

Is the charm waterproof or water resistant?

Do I need to charge the battery?

Do I need to have my cellphone with me?

How does the alert get sent?

How do I delete an emergency contact?

Does invisaWear work internationally?

Can I test the emergency alert system?

How do I select who gets notified in an emergency?

What happens if I accidentally press the button?

Will I be able to contact 9-1-1 even if I haven't activated the subscription?

How much is the monthly fee for 24/7 professional monitoring by ADT?

What is the Safety Timer?

What is the safety network of ADT agents that I get access to with 24/7 professional monitoring by ADT?

How do I update my payment method on my account?

Can I gift a subscription?

Is there a version for men?

What material is the invisaWear charm made of?

Does invisaWear always use my location?

What numbers will invisaWear call me from in an emergency?

Is this device appropriate for someone with significant medical conditions, cognitive decline, brain injuries or memory problems?

Does the invisaWear device work outside of the U.S.?

When is the next sale?

How do I order with TELUS?

Do I need to have TELUS as my smartphone provider?

What countries do you ship to? (International Delivery/Shipping)

Will I have to pay International Customs Fees / Duties ?

Can I purchase the Scrunchie or Athletic Band without the charm?

I purchased from Invisawear.com and live in Canada.  Is a subscription required?

How It Works - TOP TIPS

Advanced Safety Features

What software version is my phone using?

Invisawear's Reward Program

How to edit the email address in the app?

Frequently Asked Questions

How do I exchange?

Exchanges

What is your return policy?

Can I drop off my return?

How do I return if I purchased from www.invisawear.com?

How do I return if I purchased through Amazon?

How do I return if I purchased through Local Steals and Deals?

How do I return if I purchased through American Steals and Deals?

How do I return if I purchased through RTMdeals?

How do I return if I purchased through TamFam Deals?

How do I return if I purchased through CBS Deals?

How do I return if I purchased through HSN?

How do I return?

Returns

How long will my order take to ship/arrive?

I placed my order, but I need to change the delivery address.

Shipping Policy

Shipping

1 Year Limited Warranty

Warranty

Help with an Order

How do I set up my invisaWear?

Instrucciones de Configuración

Setup Instructions

Bluetooth® says 'Not Connected'

Accidentally Removed From Bluetooth®

How far is the Bluetooth® range?

invisaWear won't pair to phone

Removing an invisaWear device

Radiation Compliance

Bluetooth®

How do I edit/cancel my premium subscription payments?

Can I add an invisaWear subscription to my current ADT service?

How do I unlock the subscription features in the invisaWear app?

What features do I get with the subscription?

Do I need a subscription in order for my invisaWear device to work?

I already have a subscription and want to purchase another device.

Subscription

Do I need to charge or change the battery?

Battery

Samsung - How do I turn off Battery Optimization

Google Pixel - How do I turn off Battery Optimization?

Motorola - How do I turn off Battery Optimization?

LG - How do I turn off Battery Optimization?

Sony - How do I turn off Battery Optimization?

One Plus - How do I turn off Battery Optimization?

General - How do I turn off Battery Optimization?

Battery Optimization

How do I reconnect my device?

Button was held down for too long

How do I pair a replacement device?

Replacement Device

Does the device need cell service/ Wifi to send out an alert?

No Cell Service/Wifi

How do I edit Emergency Contacts?

How do I remove an Emergency Contact?

What do my Emergency Contacts need to do?

How should my emergency contacts react when receiving an emergency alert?

Emergency Contacts (Outside of U.S.)

Someone Added You As an Emergency Contact

Emergency Contact

How do I change my password?

What are the password requirements?

Forgot App Password

Password

Can I have more than one invisaWear device?

Can I set up the app on my phone and then give the device to someone else?

Multiple devices

Is this device appropriate for someone with significant medical conditions, cognitive decline, brain injuries, or memory problems?