Why are my Emergency Contacts not receiving a text message while testing?Updated 21 days ago
What mode are you testing in? You can find out which mode you are testing in by opening the InvisaWear app > click the MENU (3 gold lines in the top left corner of the app)> Settings > Choose your mode > and all modes will be listed here.
At the time of setup there are 2 different modes you can choose from on how you want your emergency contacts notified. This can be found under MENU, SETTINGS & CHOOSE YOUR MODE.
1- ONLY ALERT MY EMERGENCY CONTACTS:
If you choose to only notify your emergency contacts (not 9-1-1) then your emergency contacts will receive a text message with your up-to-date location letting them know that you are requesting help.
Will notify your contacts every time you are testing. The emergency contacts will receive this message:
(User's Name) sent a TEST alert from their invisawear device. Please discuss how they'd like you to respond in a real emergency. You'll be able to view their location here if it's available: (GPS location link included in text).
When you double press your charm in a real emergency:
A text message will be sent to all of your contacts letting them know you have requested help and it would provide them with your GPS location link.
2- ALERT MY EMERGENCY CONTACTS & POLICE:
You can select how you want to be contacted (text message or phone call).
Text Message Mode Selected:
When placing a test alert select PLACE TEST ALERT first under MENU:
After getting into test mode and the charm has been double pressed, A 15 second timer allows you to enter your 4 digit pin to cancel the test. If you enter the pin within the 15 seconds, your test gets canceled and none of your emergency contacts are notified you are testing. You will get the reassurance notification- Glad to know you are OK. Thanks for letting us know. This lets you know your device is working properly.
If you want your contacts to be notified you are testing, let the timer expire without entering your pin. The emergency contacts will be sent a test message:
ADT received (User's Name) TEST alert from Invisawear. If this were an actual emergency, we would also notify Police. You'll be able to view their location here if it's available: (GPS location link included in text).
When you double press your charm in a real emergency:
An ADT agent will text you to gather additional information about your emergency. Even if you’re unable to respond, an ADT agent will still notify emergency services unless you confirm you’re safe and provide your PIN. If emergency services are notified ADT will text your emergency contacts with a link with your up-to-date location.
Phone Call Mode Selected:
When placing a test alert select PLACE TEST ALERT first under MENU:
After getting into test mode and the charm has been double pressed, A 15 second timer allows you to enter your 4 digit pin to cancel the test. If you enter the pin within the 15 seconds, your test gets canceled and none of your emergency contacts are notified you are testing. You will get the reassurance notification- Glad to know you are OK. Thanks for letting us know. This lets you know your device is working properly.
When you double press your charm in a real emergency:
An ADT agent will call you to get additional information about your emergency. Even if you’re unable to speak, an ADT agent will still notify emergency services unless you confirm that you are safe and provide your PIN.
We recommend that you place a test alert once a month.
To place a test alert, please press the three horizontal lines MENU in the upper left hand corner of the invisaWear app. Then tap "Place Test Alert". Once you're on the test alert page, you can double press your invisaWear charm to send a test alert and double check that it's working.