Why are my Emergency Contacts not receiving a text message while testing?Updated 2 days ago
What mode are you testing in? You can find out which mode you are testing in by opening the InvisaWear app > click the MENU (3 gold lines in the top left corner of the app)> Settings > Choose your mode > and all modes will be listed here.
There are 2 different modes you can choose from when setting up your device:
ONLY ALERT MY EMERGENCY CONTACTS:
If you choose to only notify your emergency contacts (not 9-1-1) then your emergency contacts will receive a text message with your up-to-date location letting them know that you are requesting help.
ALERT MY EMERGENCY CONTACTS & POLICE:
You can select how you want to be contacted.
Text Message Mode Selected:
An ADT agent will text you to gather additional information about your emergency. Even if you’re unable to respond, an ADT agent will still notify emergency services unless you confirm you’re safe and provide your PIN. If emergency services are notified ADT will text your emergency contacts with a link with your up-to-date location.
Phone Call Mode Selected:
An ADT agent will call you to get additional information about your emergency. Even if you’re unable to speak, an ADT agent will still notify emergency services unless you confirm that you are safe and provide your PIN.
If your your emergency contacts are not receiving a text message you are testing, please contact us at [email protected] so we can better assist you. Thank you.