What do my Emergency Contacts need to do?Updated 2 days ago
Your emergency contacts will not need to download the invisaWear app unless they are also using an Invisawear device.
Once you add someone as your emergency contact they should receive a default text letting them know you have added them as an emergency contact and to confirm if they've received the message.
There are 2 different modes you can choose from when setting up your device:
1- ONLY ALERT MY EMERGENCY CONTACTS:
If you choose to only notify your emergency contacts (not 9-1-1) then your emergency contacts will receive a text message with your up-to-date location letting them know that you are requesting help.
This mode will alert your contacts every time you are testing. They will receive an alert letting them know it was just a test.
2- ALERT MY EMERGENCY CONTACTS & POLICE:
You can select how you want to be contacted.
Text Message Mode Selected:
An ADT agent will text you to gather additional information about your emergency. Even if you’re unable to respond, an ADT agent will still notify emergency services unless you confirm you’re safe and provide your PIN. If emergency services are notified ADT will text your emergency contacts with a link with your up-to-date location.
Phone Call Mode Selected:
An ADT agent will call you to get additional information about your emergency. Even if you’re unable to speak, an ADT agent will still notify emergency services unless you confirm that you are safe and provide your PIN.
In the event an emergency does arise and the charm has been double pressed and you do not answer the text/ call an ADT agent will immediately notify 9-1-1 and notify your emergency contacts with your up to date location.
We recommend that your emergency contacts also save the following numbers below so they can recognize in case you are ever in an emergency.
Please save the following numbers:
(888)-795-3437 and (561)-621-3533
Name the contacts "INVISAWEAR + ADT EMERGENCY"
*PLEASE DO NOT CALL THESE NUMBERS, THESE ARE THE SPECIFIC PHONE NUMBERS THAT WILL CONTACT YOU IN AN EMERGENCY*
Pro Tip: Toggle the emergency bypass ringtone when saving these numbers so you can hear the alert even if your phone is on silent. You can even set the ringtone as an alarm if you want!